Web Host 8×8 Names Vice President of Customer Success and Support
(WEB HOST INDUSTRY REVIEW) — Web hosting and cloud solutions provider 8
Archive for the 'Customer Service' Category
Support Best Practices with Parallels’ Kellie Green
February 16, 2012 — Parallels vice president of worldWide support Kellie Green outlined some of Parallels customer service best practices in the her session in the practicing best practices track at Parallels Summit.
Using Social Media to Improve Marketing and Customer Service, with Marsha Collier
February 15, 2012 — Author and social media expert Marsha Collier says that the bottom line of selling anything is customer service, and social media gives you the tools to get to know your customer.
Using Social Media to Improve Marketing and Customer Service, with Marsha Collier
February 15, 2012 — Author and social media expert Marsha Collier says that the bottom line of selling anything is customer service, and social media gives you the tools to get to know your customer.
Growing Demand for Cloud Services Boosts Rackspace Q4 Results
February 14, 2012 — Web hosting provider Rackspace announced on Tuesday that its net revenue in Q4 2011 was $283 million, an increase of 7.1 percent from Q3.
Growing Demand for Cloud Services Boosts Rackspace Q4 Results
February 14, 2012 — Web hosting provider Rackspace announced on Tuesday that its net revenue in Q4 2011 was $283 million, an increase of 7.1 percent from Q3. Analysts say this growth can be attributed to the increasing number of businesses moving to the cloud, and predict that Rackspace’s cloud portfolio and customer service will sustain its growth for the long term.
Yahoo Employs the Power of Information with Small Business “Advisor” Site
February 10 – 2012 — Yahoo Small Business is taking the “trusted advisor” principle a step farther these days with the development of its Yahoo Small Business Advisor site, an information portal that puts the advisory role before even the service provider relationship.
How CenterBeam Improves Customer Service Through Survey Data
February 9, 2012 — CenterBeam executive vice president, North American Solution Center and chief customer officer Anthony Hardt says in a phone interview with the WHIR that the company aims to continuously improve through its feedback from customers, but also from its employees.
Q&A: DreamHost CEO Simon Anderson Discusses Outages and their Impact
February 7, 2012 — In an email Q&A with the WHIR, DreamHost CEO Simon Anderson talked about how the company is working to maintain customer relationships, and its plans to avoid a similar incident in the future.
Could Tucows’ New Ting Mobile Service be the Next Big Hosting Value-Add?
February 2, 2012 — Internet services wholesaler Tucows announced on Thursday that it has launched its new US mobile phone service Ting. Ting was created with the intent to make mobile phone service more transparent, more affordable and with better customer service as compared to the billing and support provided by huge telcos